| Method | Wait Time | Best For |
|---|---|---|
| Phone Call | Instant | Urgent issues, Refunds, Complex problems |
| Live Chat | 5-15 mins | Simple queries, Account status |
| 24-48 hours | Paper trails, Non-urgent complaints |
To call online, simply select a department from the list above and click 'Call Now' in the VaiPhone browser dialer. No app download is required.
In the US, dial +1-800-935-9935, or from abroad dial +1-713-262-3300 or the collect number provided in your card documentation.
Use the IVR menu to select the product you are calling about (checking, credit card, business, etc.).
Authenticate with your account or card number and, if prompted, your phone banking PIN or other security details, then choose the option to speak to a representative.
Chase lists as its primary customer service number for general account and online/mobile banking questions.
If you are abroad, Chase recommends using or other official international numbers, and in some cases a separate collect number may be available for certain products.
You can report suspected fraud by calling the numbers listed for your product (checking, debit card, credit card, etc.) on Chaseβs security and fraud page or by using the support options in the Chase app.
Yes, Chase publishes as a debit card fraud prevention line, alongside other product-specific fraud numbers for credit cards and business accounts.
Yes. VaiPhone uses advanced VoIP technology to connect your web browser directly to the telephone network, allowing you to call Chase without a physical phone or app.
The first minute of your call to Chase is completely free so you can test the connection quality. Additional time can be purchased at very low rates.
No. The call happens entirely inside your browser (Chrome, Safari, Edge, etc.). No download or installation is required.
Yes. All calls are encrypted using standard WebRTC security protocols to ensure your privacy and security.
Immediately call Chase support using the 'Call Now' button above to freeze your card and prevent unauthorized transactions.
You can check your balance by calling Chase automated phone banking. Use the keypad on the screen to enter your account details securely.
Connect with customer support directly from your browser. No app download required.
Your calls are encrypted and private. We never store your personal data or call recordings.
Skip the hassle of finding a phone. Click to call immediately from your laptop or tablet.

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Your loved ones are waiting to hear from you. No expensive bills. No complicated apps.
No credit card required