| Metode | Waktu Tunggu | Terbaik Untuk |
|---|---|---|
| Panggilan Telepon | Instan | Masalah mendesak, Pengembalian dana, Masalah kompleks |
| Obrolan Langsung | 5-15 menit | Pertanyaan sederhana, Status akun |
| 24-48 jam | Jejak kertas, Keluhan non-mendesak |
Untuk menelepon online, cukup pilih departemen dari daftar di atas dan klik 'Telepon Sekarang' di dialer peramban VaiPhone. Tidak perlu mengunduh aplikasi.
From the web dialer, choose the closest match to your situation: +1-800-227-4500 in the USA or +61-2-9123-6000 internationally.
When the IVR starts, select your language (often "Press 1 for English"), pick the option for existing bookings, flight changes, or disruptions, then press "0" or say "Agent" to skip self-service.
Have your booking reference, ticket number, and ID or passport details ready so the agent can pull up your reservation and fix the issue fast.
To reach a live person from the USA, dial and as soon as the menu starts, choose the option for existing bookings or disruptions, then say "Agent" or press "0" repeatedly until you are connected to a representative.
If you are outside the USA, Canada and Mexico, call the global Qantas contact centre on +61-2-9123-6000, select your language, then choose the option for bookings or flight changes to reach a human agent.
If your Qantas flight is cancelled or severely delayed, call from the USA or +61-2-9123-6000 from other countries, select the menu option for flight disruptions, then press "0" or say "Agent" so you can be rebooked as quickly as possible.
For Qantas Money or Qantas Pay cards, call +61-1 if you are in Australia or +61-2-8222-2569 if you are overseas so your card can be blocked immediately and a replacement arranged.
When stranded abroad, use a browser or Wi-Fi call to dial +61-2-9123-6000, choose your language, select the option for existing bookings, then say "Customer service" or press "0" to jump past self-service and speak to a live person.
Yes. VaiPhone uses advanced VoIP technology to connect your web browser directly to the telephone network, allowing you to call Qantas Airways without a physical phone or app.
The first minute of your call to Qantas Airways is completely free so you can test the connection quality. Additional time can be purchased at very low rates.
No. The call happens entirely inside your browser (Chrome, Safari, Edge, etc.). No download or installation is required.
Yes. All calls are encrypted using standard WebRTC security protocols to ensure your privacy and security.
You can change your flight by calling Qantas Airways Reservations directly through this page. Simply click 'Call Now' to speak with an agent about your booking.
To request a refund, connect to Qantas Airways customer service using the browser dialer above. An agent can guide you through the refund process.
Terhubung dengan dukungan pelanggan langsung dari peramban Anda. Tidak perlu mengunduh aplikasi.
Panggilan Anda terenkripsi dan pribadi. Kami tidak pernah menyimpan data pribadi atau rekaman panggilan Anda.
Lewati kerumitan mencari telepon. Klik untuk menelepon segera dari laptop atau tablet Anda.

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