| Method | Wait Time | Best For |
|---|---|---|
| Phone Call | Instant | Urgent issues, Refunds, Complex problems |
| Live Chat | 5-15 mins | Simple queries, Account status |
| 24-48 hours | Paper trails, Non-urgent complaints |
To call online, simply select a department from the list above and click 'Call Now' in the VaiPhone browser dialer. No app download is required.
Dial +1-800-463-3339 from the web dialer.
When asked for the reason of your call, say 'Returning a call' (a known shortcut) or 'Something else'.
If asked for a tracking number you don't have, say 'I don't have one' to proceed to an agent.
FedEx customer service is generally reliable but can have long wait times during peak shipping seasons (November-December). The automated system is quite advanced, so speaking clearly and using standard phrases is important to get routed correctly.
24 hours a day, 7 days a week for general inquiries and tracking.
Tuesday through Thursday, between 8:00 AM and 11:00 AM EST to avoid lunch rushes.
Call . When the system asks what you're calling about, say 'Returning a call' or 'Main Menu' > 'More Options' > 'Something Else' to be routed to an agent.
The primary number 1-800-GO-FEDEX () handles international and domestic tracking, pickups, and billing.
Yes, call and say 'Track a package' or enter your tracking number when prompted.
Yes, on the main menu of , say 'Billing' to be directed to the revenue services department.
For login or technical problems on fedex.com, call the Technical Support Hotline at .
Yes. VaiPhone uses advanced VoIP technology to connect your web browser directly to the telephone network, allowing you to call FedEx without a physical phone or app.
The first minute of your call to FedEx is completely free so you can test the connection quality. Additional time can be purchased at very low rates.
No. The call happens entirely inside your browser (Chrome, Safari, Edge, etc.). No download or installation is required.
Yes. All calls are encrypted using standard WebRTC security protocols to ensure your privacy and security.
Connect with customer support directly from your browser. No app download required.
Your calls are encrypted and private. We never store your personal data or call recordings.
Skip the hassle of finding a phone. Click to call immediately from your laptop or tablet.

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Your loved ones are waiting to hear from you. No expensive bills. No complicated apps.
No credit card required