Question 1

Is my payment information secure?

Accepted Answer

Yes - we use Stripe for payments (same security as Amazon/Shopify). We never store your card details. All transactions are encrypted with bank-level security. Powered by Stripe.

Question 2

Do I need to download software?

Accepted Answer

No - VaiPhone works 100% in your browser using WebRTC technology. Just sign up and start calling. No downloads, no apps, no software installation required.

Question 3

What's the call quality like?

Accepted Answer

HD voice quality via enterprise-grade infrastructure. We use the same technology trusted by leading companies for crystal-clear international calls.

Question 4

What's your refund policy?

Accepted Answer

We offer a 100% money-back guarantee for customers who haven't used their credits (except for calls that resulted in errors).

**Eligibility**: Refunds are available within 2 weeks of purchase if you haven't spent any credits. Credits spent on failed calls are eligible for refunds.

**How to request**: Contact hi@vaiphone.com with your purchase details. Refunds are processed within 5-7 business days.

**Not eligible**: Users who violated our terms (illegal activities, mass calling, or fraud) are not eligible for refunds.

**Make-up credits**: For calls that don't work as expected, we provide make-up credits to ensure you get the service quality you deserve.

Question 5

How does the free trial work?

Accepted Answer

New users get 1 free call (up to 60 seconds) to destinations under $0.10/minute. No credit card required to try. Just sign up with your email or Google account and start calling eligible destinations immediately.

Question 6

What countries are supported?

Accepted Answer

We support calling to 180+ countries worldwide. View the complete list of rates on our public rates page. Popular destinations include USA ($0.014/min), UK ($0.020/min), India ($0.009/min), and many more.

Question 7

How does browser-based calling work?

Accepted Answer

VaiPhone uses WebRTC (Web Real-Time Communication) technology, the same standard used by Google Meet and Zoom. When you make a call, your browser connects directly to our servers, which route the call to any phone number worldwide. No special software needed - just a modern web browser and internet connection.

Question 8

Why should I choose VaiPhone over WhatsApp or Skype?

Accepted Answer

Unlike WhatsApp or Skype, VaiPhone lets you call ANY phone number worldwide - not just other app users. Perfect for calling businesses, customer service lines, landlines, or anyone who doesn't use messaging apps. Plus, our pay-as-you-go model means no subscriptions or monthly fees - you only pay for the minutes you use.

Question 9

Do I need to create an account to see rates?

Accepted Answer

No! Our rates page is publicly accessible - you can browse calling rates to 180+ countries without signing up. We believe in pricing transparency. You only need an account when you're ready to make your first call.

Question 10

What happens if I experience call quality issues?

Accepted Answer

Contact our support team at hi@vaiphone.com immediately. We take call quality seriously and will investigate any issues. If the problem is on our end, we'll credit your account to ensure you get the service quality you deserve. Most issues are resolved within 24 hours.

Question 11

Do my credits expire?

Accepted Answer

Never! Credits stay active indefinitely with no expiration date. Buy credits when it makes sense for you, and use them whenever you need. No pressure to use them within a certain timeframe.

Question 12

Can I call emergency numbers (911)?

Accepted Answer

No. VaiPhone is designed for non-emergency international calls only. For emergency services, always use your mobile phone or landline. Emergency numbers (911, 112, etc.) are not supported on our platform.

Question 13

How do I add credits to my account?

Accepted Answer

Adding credits is simple: go to your dashboard, click "Buy Credits," and choose your amount (minimum $5). We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. Credits are added to your account instantly and never expire.

Question 14

Is VaiPhone available on mobile devices?

Accepted Answer

Yes, but desktop with headphones is recommended for the best call quality and user experience. VaiPhone works on mobile browsers, but for the clearest audio and most reliable connection, we suggest using a desktop or laptop computer.